Ask Owen

I use a USB hub for my mouse, keyboard and scanner. If I plug in an external hard disk into it, all my devices stop working. Any idea why this may be happening?

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I tried turning on my computer today and instead of booting normally I just got a sequence of beeps. I tried turning it off and again, but just got the same sequence again. What’s up with it?

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I’m currently living with my parents and am restricted to using a dial-up connection for my Internet. I have using up bandwidth downloading adverts; what’s the best way to block them?

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I’ve been playing around with different browsers and recently installed Firefox. I like it loads, but whenever I start up Internet Explorer, it offers to take its place as my default browser. How can I stop it doing this?

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I’m working with a company who is planning to mailshot a large number of clients. We’re looking for a label printer as we need to print some custom labels. We do have a few thousand customers, so we were looking for a heavy duty printer. Can you recommend anything?

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When checking the status of my copy of AVG free I saw a notification that there is a new version of AVG Free. I clicked on the link to download it, but could only find links to the paid-for verion. Where’s the free one gone?

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I just managed to sell my computer on eBay and want to make sure that I wipe the hard disk clean before I ship the machine. Is it enough to just delete my files?

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I use Firefox extensively, but recently it has been crashing. A “Crash screen” gives the opportunity to send a report to Mozilla, but I’ve never had a response. Is it worth sending the report in?

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