I don’t seem to be able to print pages in IE9. What’s wrong?

I seem to have a problem printing in IE9. It’s strange because I can print exactly the same pages from Firefox and IE8. When I try to print from IE9, the browser displays the error message: ‘script error -line 2053-unknown fault-res://ieframe.dll/preview.js’. What’s going on?


I’m going to hazard a guess that you’re using a Canon printer. This is a known problem when trying to print from Internet Explorer 9 using certain Canon printers.

According to Microsoft, this error message may appear when trying to print multiple pages onto one sheet of paper or when particular settings, such as scaling and colour profiles, are changed.

The problem can also rear its head in other applications that use a particular printing technique. In other words, in addition to a few possible causes there are other circumstances in which you may experience this glitch.

There’s only one fix – and that’s to download and apply the requisite patch from Microsoft’s website. To learn more about the problem, its resolution and locate the correct download for your operating system, click here to visit the Microsoft Support page.

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