Ask Owen

I have recently upgraded from Internet Explorer 8 to 9. Unfortunately, I am now unable view my British Gas online account because, I’m told, its website is not compatible with IE9. Do you have any suggestions?

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I’ve been playing around with different browsers and recently installed Firefox. I like it loads, but whenever I start up Internet Explorer, it offers to take its place as my default browser. How can I stop it doing this?

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Sometimes a message appears when I’m browsing the Internet that asks if I want to use something called a debugger. It’s not clear which button is the Cancel button sometimes a very complicated looking program called Microsoft Visual Studio Debugger appears. How can I disable this?

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I would like to use the BBC iPlayer but when i try to view programmes, the website tells me that I need to install Adobe Flash Player. When I follow the link for this, I am advised that I need to install Adobe Flash Player Installer. Microsoft warns against using websites that run ActiveX Controls. Is it safe to proceed with the full installation?

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I use Internet Explorer to browse the internet on Vista. My hard disk crashed recently so I’m in the process of rebuilding my new OS. How can I retrieve all the IE favourites out of my crashed hard disk? They should be stored in a folder on my hard disk, right?

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I use Outlook Express for email and people often send me link to web pages. Lately, though, these link all seem to be broken; when I click on one, nothing happens. My internet connection is working, so what’s wrong?

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